Free Electricity from Eskom? How to Claim Free Basic Electricity

Free Basic Electricity (FBE) is electricity that is allocated to support low-income households and is the amount of electricity considered enough to run the basics such as certain lighting, media access, ironing, and the boiling of water.

FBE has been a long-standing initiative implemented by Eskom and municipalities with the aim of improving standards of living for indigent users however, many users are not aware of this initiative and do not make use of the free electricity granted to them monthly.


How to Access the Free Basic Electricity (FBE) Benefit
  1. Check your eligibility: Determine if you meet the criteria for FBE, which typically includes being a low-income household earning less than a certain amount per month (in this case, R3500) and consuming a specific range of electricity (between 350-450 kWh) per month.
  2. Contact your municipality: Visit your local municipality office or contact them to inquire about the FBE program. They will provide you with the necessary information and guide you through the registration process.
  3. Register: If you are eligible, the municipality will assist you in registering for the FBE program. They will require certain documentation to verify your eligibility, such as proof of income, identification documents, and possibly proof of residence.
  4. Receive FBE vouchers or tokens: Once registered and approved, you will receive FBE vouchers or tokens on a monthly basis. The allocation can vary depending on your municipality, where you could be eligible to receive between 50 – 100 kWh per month.
  5. Load the vouchers or tokens: If you have a prepaid meter, you can load the FBE vouchers or tokens onto your meter to access the free electricity. The process for loading the vouchers or tokens may vary depending on your specific meter type. Consult with your municipality or Eskom for detailed instructions.
Processing FBE Tokens

If you are already registered to receive Free Basic Electricity you can dial *130*269# to access your FBE tokens free of charge. What are you waiting for! If you are looking to access free electricity monthly head to your nearest municipal office to see if you qualify and register.

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